Shipping policy

SHIPPING POLICY

Galactic Vault
Last updated November 15, 2026

1. Order processing
Orders are processed within 1 to 2 business days of payment being confirmed.

2. Delivery
Delivery times depend on seasonal demand, public holidays and carrier capacity. Any delivery estimate shown at checkout is a guide only and is not guaranteed.

3. Shipment confirmation and tracking
When your order ships, we email you a tracking number. Tracking updates can take 24 to 48 hours to appear after dispatch.

4. Customs, duties and taxes
Import duties, taxes and customs fees charged by your country are the customer's responsibility and are not included in the order total. We are not responsible for delays caused by customs inspections.

5. Address accuracy
Check your delivery address carefully at checkout. We can change an address only before the order ships. Packages returned or delayed because of an incorrect address will be reshipped at the customer's cost.

6. Lost, damaged or defective parcels
If a parcel is lost in transit, contact us and we will work with the carrier. Damaged parcels are handled under section 3 of the Refund and Return Policy. We are not responsible for products that are damaged, defective or broken during transit, or that arrive defective due to shipping, once the parcel has left our hands. Any claim must be made with the carrier and under section 3 of the Refund and Return Policy.

7. Contact
puremellowshop@gmail.com
galacticvault.shop