Refund policy

REFUND AND RETURN POLICY

Galactic Vault
Last updated November 15, 2026

1. Scope
This policy applies to all orders for the Galactic Vault 24 Days of Collectibles advent calendar sold at galacticvault.shop. By placing an order, you agree to this policy.

2. Cancellations
You may cancel your order for a full refund within 2 days of placing it. Send your request by email to puremellowshop@gmail.com with your order number. Requests sent any other way, or without an order number, are not valid. Once the 2 days have passed, or once your order has been dispatched, it cannot be cancelled. Where UK or EU consumer law gives you a statutory right to cancel a distance purchase, that right applies in addition to this section.

3. Faulty, damaged or incorrect items
Email puremellowshop@gmail.com within 3 days of delivery with your order number, clear photos of the item and its packaging, and a description of the problem. Keep the item and its packaging until we have reviewed your claim. We will respond within 2 business days, and we may ask for more information, which you must provide within 2 days. We will then offer a replacement, a repair, or a refund at our decision. Your statutory rights for faulty goods are not affected.

4. Product appearance
The final product may differ slightly from the images and descriptions shown on galacticvault.shop, such as in colour, finish, or small details of the figures and packaging. The design and concept remain the same. Minor differences of this kind are not grounds for a refund or return.

5. Refunds
Approved refunds go to the original payment method within 10 business days of approval. Your bank may take additional time to show the refund.

6. Contact first
Please email us before contacting your bank or card issuer, so we can resolve the issue. We reply within 2 business days.

7. Contact
puremellowshop@gmail.com
galacticvault.shop